When a publisher refuses to remove a negative post, you aren't out of options....

https://wiki-stock.win/index.php/How_to_Explain_to_Your_Boss_That_Google_Can%E2%80%99t_Just_%E2%80%9CDelete%E2%80%9D_the_Article

When a publisher refuses to remove a negative post, you aren't out of options. You can still take control of your search presence through strategic updates