Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://telegra.ph/Should-Refunds-Above-a-Threshold-Require-Human-Approval-in-Voice-Agents-09-28

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation