Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://ericksexcellentblog.image-perth.org/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation