Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://www.generate-bookmark.win/voice-ai-sometimes-gives-wrong-answers-because-it-mishears-or-misunderstands

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation