Voice AI can give wrong answers when it mishears or guesses intent incorrectly....

https://technivorz.com/how-do-i-separate-audio-problems-from-reasoning-problems-in-voice-ai/

Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database