On mobile, AI voice agents replace keypad menus and rigid chatbot scripts with...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

On mobile, AI voice agents replace keypad menus and rigid chatbot scripts with conversations that handle routine requests and pass context to a person when needed. Grand View Research valued the global conversational AI market at $10.19 billion in 2023.