Mobile AI voice agents replace IVR menus and chatbot back-and-forth with...

https://connersinterestingblog.theglensecret.com/ai-voice-agent-vs-human-support-where-is-the-line-right-now

Mobile AI voice agents replace IVR menus and chatbot back-and-forth with natural conversation. They handle routine requests, verify details, and pass complex cases to people with context, so customers don’t repeat themselves