Listen without rushing to fix things. Ask what would help today, and offer one...

https://wiki-coast.win/index.php/How_Do_Out-of-State_Families_Coordinate_Treatment_in_Georgia%3F

Listen without rushing to fix things. Ask what would help today, and offer one step, like joining them for a call. Try: “I’m here, and we can take this one step at a time.” Set kind boundaries. Support may take more than one conversation.