Listen without rushing to fix things. Ask what would help and offer a practical...

https://sophiasmasterblogs.timeforchangecounselling.com/how-do-i-avoid-turning-every-call-into-an-interrogation

Listen without rushing to fix things. Ask what would help and offer a practical step, like going along to an appointment. You could say, “I’m here with you. Would it help if I came along?” Keep kind boundaries. Support may take more than one conversation.